Effective September 1, 2026
SilverCast Creations, LLC (“SilverCast,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit silvercast.co, create an account, place an order, or contact us.
Information We Collect
We may collect the following information:
- Your name, email address, telephone number, billing address, and shipping address
- Account information, such as your username and encrypted password
- Order details, product selections, transaction amounts, and order history
- Messages, return requests, reviews, comments, photographs, or other information you submit
- Device and usage information, including your IP address, browser type, pages visited, referring source, and approximate location
- Cookie and shopping-session information needed to operate your cart, checkout, and account
- Payment-related information required to process a transaction
Payments are processed through third-party payment providers. SilverCast does not directly store complete credit- or debit-card numbers.
How We Use Your Information
We use personal information to:
- Process, fulfill, ship, and manage orders
- Process payments, returns, refunds, and exchanges
- Create and maintain customer accounts
- Send order confirmations, shipping updates, and other transactional messages
- Respond to questions and provide customer service
- Detect fraud, prevent misuse, and protect the security of our website
- Maintain business, tax, accounting, and legal records
- Understand store performance and improve our products, services, and website
- Send promotional messages when you have requested or consented to receive them
You may unsubscribe from promotional email messages at any time by using the unsubscribe link included in those messages. You may still receive necessary transactional messages concerning your orders or account.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to keep the website functioning, remember cart contents, support checkout and customer accounts, maintain security, understand website traffic, and identify how customers find our store.
You can control cookies through your browser settings. Blocking certain cookies may prevent parts of the website, including the cart or checkout, from working properly.
How We Share Information
We may share information with service providers only as reasonably necessary to operate our business. These may include:
- Website hosting, WordPress, and WooCommerce service providers
- Payment processors and fraud-prevention providers
- Shipping and delivery carriers
- Email-delivery providers, including Brevo
- Accounting, technical-support, security, and website-service providers
- Government agencies, regulators, courts, or law-enforcement authorities when required by law
We may also disclose information when reasonably necessary to enforce our agreements, investigate fraud, protect our customers, or protect the rights and safety of SilverCast and others.
We do not sell personal information for money.
Payment Processing
When you make a purchase, payment information is submitted to our payment processor. The payment provider may collect and use your information according to its own privacy policy and legal obligations.
We receive transaction details needed to confirm payment, fulfill the order, issue refunds, prevent fraud, and maintain required financial records.
How Long We Retain Information
We retain information for as long as reasonably necessary to:
- Provide products and services
- Maintain customer accounts
- Complete transactions and respond to customer requests
- Meet tax, accounting, legal, and recordkeeping obligations
- Resolve disputes, prevent fraud, and enforce agreements
Information that is no longer needed may be deleted, anonymized, or securely retained when required by law.
How We Protect Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
Please protect your account password and contact us promptly if you believe your account or personal information has been compromised.
Your Privacy Choices and Rights
Depending on where you live, you may have the right to request:
- Access to personal information we maintain about you
- Correction of inaccurate information
- Deletion of certain personal information
- A copy of certain personal information
- Information about how personal information is used or disclosed
- Withdrawal of consent or an objection to certain uses
Some information may need to be retained to complete transactions or satisfy legal, tax, fraud-prevention, and recordkeeping obligations.
To submit a privacy request, email sandra@silvercastcreation.com. We may need to verify your identity before completing a request.
Children’s Privacy
Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, please contact us so we can review and, when appropriate, delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of websites we do not control. Review the privacy policy of any third-party website you visit.
Changes to This Policy
We may update this Privacy Policy when our business practices, services, or legal obligations change. The revised policy will be posted on this page with an updated effective date.
Contact Us
For questions or privacy requests, contact:
SilverCast Creations, LLC
sandra@silvercastcreation.com
silvercast.co