Effective September 1, 2026
Thank you for shopping with SilverCast. Many of our products are created after an order is placed. Please review the information below before completing your purchase.
Processing Time
Orders are generally prepared and shipped within 3–5 business days.
Processing time does not include weekends, holidays, or carrier transit time. Personalized, customized, and large orders may require additional processing time. We will contact you if an unexpected delay affects your order.
Shipping Rates
A flat shipping rate of $5.95 applies to orders under $75.
Orders with a qualifying merchandise total of $75 or more receive free standard shipping. Any available shipping options and charges will be shown during checkout.
Local Delivery
Local delivery may be available for eligible addresses. If your address qualifies, the local-delivery option and applicable charge will appear during checkout.
Delivery Estimates
Delivery time begins after your order has been processed. Carrier delivery dates are estimates and are not guaranteed.
Weather, holidays, incorrect addresses, and carrier delays may affect delivery time.
Tracking
When tracking is available, shipping confirmation and tracking information will be sent to the email address provided with your order.
Please allow time for the carrier to update the tracking information after your package is shipped.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered production or been shipped.
SilverCast Creations, LLC is not responsible for packages delayed, lost, or returned because an incorrect or incomplete address was provided.
Lost or Damaged Packages
If your package arrives damaged, contact us within 7 days of delivery. Include your order number and photographs of the item and packaging when possible.
If tracking shows that a package was delivered but you cannot locate it, check around the delivery location and contact the carrier. You may also contact us, and we will help where possible.
Questions
For questions about shipping or delivery, contact:
SilverCast Creations, LLC
sandra@silvercastcreation.com