Effective September 1, 2026
We want you to be happy with your SilverCast purchase. Please review this policy before requesting a return.
Returns
Returns are accepted within 30 days of delivery.
To qualify, an item must be unworn, unwashed, unused, and in its original condition. Proof of purchase is required.
Nonreturnable Items
The following items are final sale unless they arrive defective, damaged, or incorrect:
- Personalized or customized items
- Made-to-order items
- Clearance or final-sale items
- Gift cards
- Downloadable products
Damaged or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.
Include your order number and photographs of the item and packaging when possible. If the problem is our error, we will work with you to provide an appropriate replacement or refund and cover the approved return-shipping cost.
How to Request a Return
- Email sandra@silvercastcreation.com.
- Include your name, order number, the item you wish to return, and the reason for the return.
- Wait for return approval before sending the item.
- Follow the return instructions and use the correct mailing address provided with your approval.
Please do not send an item back until your return has been approved.
Return Shipping
Customers are responsible for return-shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping service. SilverCast Creations, LLC is not responsible for return packages lost in transit.
Original shipping charges are nonrefundable unless the return is due to our error.
Refunds
We will notify you after receiving and inspecting your returned item. If approved, the refund will be issued to the original payment method. Processing times vary by bank or payment provider.
Items returned used, washed, worn, altered, damaged after delivery, or outside the return period may be denied or may qualify for only a partial refund.
Exchanges
Exchanges are subject to product availability. Contact us before returning an item so we can determine whether an exchange is available.
If the requested replacement is unavailable, we may offer a refund in accordance with this policy.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered production or been shipped.
Personalized and made-to-order items cannot be canceled once production has begun.
Questions
For questions about a return or refund, contact:
SilverCast Creations, LLC
sandra@silvercastcreation.com